Privacy Policy

Effective Date: August 14, 2026
Last Updated: August 14, 2026

Closing Texas RE, LLC (“Closing Texas RE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, or use our real estate transaction management and related services.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Our Role

Closing Texas RE provides transaction management and coordination services to real estate professionals, brokerages, and their clients.

Depending on the circumstances, we may receive personal information:

• Directly from you;
• From a real estate agent, broker, brokerage, client, title company, lender, attorney, inspector, vendor, or other transaction participant;
• Through transaction management, document management, customer relationship management, electronic signature, email, scheduling, or communication platforms; or
• Automatically when you use our website.

When we process information on behalf of a real estate professional or brokerage, that professional or brokerage may determine how and why the information is used. Questions concerning information submitted through your agent or brokerage may need to be directed to that party.

2. Information We Collect

The information we collect depends on how you interact with us and the services we provide. It may include:

Contact and identity information

• Name;
• Mailing or property address;
• Email address;
• Telephone number;
• Business or brokerage name;
• Job title;
• Real estate license information; and
• Preferred method of communication.

Real estate transaction information

• Property addresses and transaction details;
• Purchase contracts, listing documents, addenda, amendments, disclosures, notices, and other transaction records;
• Names and contact information for buyers, sellers, agents, brokers, title companies, lenders, attorneys, inspectors, contractors, and other participants;
• Important transaction dates, deadlines, appointments, and closing information;
• Electronic signatures and document completion records; and
• Communications and instructions related to a transaction.

Transaction documents may contain additional information supplied by transaction participants, including financial, identification, marital-status, or other information relevant to a real estate transaction. Please avoid sending sensitive information that we have not specifically requested.

Business and payment information

If you purchase services from us, we may collect billing contact information, invoices, payment status, and related business records. Payment card or bank information may be collected and processed directly by a third-party payment provider rather than stored by us.

Communications

We may collect information contained in emails, telephone calls, text messages, website forms, service requests, customer-support communications, and other correspondence. Calls or meetings may be recorded only when permitted by law and with any required notice or consent.

Website and device information

When you visit our website, we or our service providers may automatically collect information such as:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Referring website;
• Pages viewed;
• Links selected;
• Date and time of access;
• General geographic location derived from an IP address; and
• Cookie, analytics, and similar technology information.

3. How We Use Information

We may use personal information to:

• Provide transaction management and coordination services;
• Open, organize, monitor, and complete transaction files;
• Communicate with agents, brokers, clients, and transaction participants;
• Track deadlines, contingencies, appointments, signatures, and required documents;
• Facilitate communications among authorized transaction participants;
• Prepare or distribute documents at the direction of a licensed real estate professional;
• Provide proposals, onboarding, customer support, billing, and account administration;
• Operate, maintain, secure, and improve our website and services;
• Analyze website activity and service performance;
• Prevent fraud, unauthorized access, misuse, and security incidents;
• Maintain business, tax, transaction, and compliance records;
• Enforce our agreements and protect our legal rights;
• Comply with applicable laws, regulations, court orders, subpoenas, and professional obligations; and
• Carry out other purposes disclosed at the time information is collected or with your consent.

Closing Texas RE provides administrative transaction management services and does not use personal information to independently make lending, credit, housing, or other eligibility decisions.

4. How We Disclose Information

We may disclose personal information when reasonably necessary to provide our services, including to:

Transaction participants

Information may be disclosed to the real estate agents, brokers, brokerages, buyers, sellers, title companies, escrow officers, lenders, attorneys, inspectors, appraisers, contractors, photographers, warranty providers, insurance professionals, and other authorized parties involved in a transaction.

Service providers

We may use vendors that provide website hosting, cloud storage, transaction management, electronic signatures, customer relationship management, email, text messaging, scheduling, accounting, payment processing, analytics, cybersecurity, technical support, and other business services.

These providers may process information on our behalf subject to their agreements with us and their own legal obligations.

Legal and safety disclosures

We may disclose information if we reasonably believe doing so is necessary to:

• Comply with applicable law or legal process;
• Respond to lawful government requests;
• Protect the rights, property, or safety of Closing Texas RE or another person;
• Investigate fraud, security incidents, or violations of an agreement; or
• Establish, exercise, or defend a legal claim.

Business transactions

Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, change in ownership, or similar business transaction. Any successor may continue to use the information in accordance with this Privacy Policy unless otherwise disclosed.

With your direction or consent

We may disclose information to another party when you direct us to do so or provide your consent.

5. Sale of Personal Information

Closing Texas RE does not sell personal information for money.

We also do not knowingly sell sensitive personal information or biometric data. If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

Some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly enough to include certain advertising or analytics technologies. If our website uses technologies that qualify under an applicable law, we will provide the required notice and opt-out method.

6. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand website traffic, improve performance, and measure marketing effectiveness.

You may be able to limit cookies through your browser settings or a cookie preference tool on our website. Disabling cookies may affect certain website functions.

Third-party analytics and website providers may collect information under their own privacy policies. Please review the settings and disclosures for any analytics, advertising, scheduling, chat, or form tools used on our website.

7. Email, Telephone, and Text Communications

If you provide your telephone number or email address, we may contact you regarding service inquiries, onboarding, account administration, transaction deadlines, document requests, appointments, billing, customer support, and other matters related to our services.

If you separately consent to receive promotional text messages:

• Consent is not a condition of purchasing services;
• Message frequency may vary;
• Message and data rates may apply;
• You may reply STOP to opt out of promotional texts; and
• You may reply HELP for assistance.

You may also withdraw consent through any reasonable method that clearly communicates your request. Opting out of promotional messages does not prevent us from sending nonmarketing communications that are necessary to provide requested services, administer an active account or transaction, respond to you, or comply with legal obligations.

You may unsubscribe from marketing emails using the link provided in the message or by contacting us.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, complete transactions, maintain business and compliance records, resolve disputes, enforce agreements, meet client or brokerage requirements, and satisfy applicable legal, tax, insurance, and professional obligations.

Retention periods may vary based on the type of information, the transaction, instructions from the responsible agent or brokerage, contractual obligations, and applicable law. We may delete or de-identify information when it is no longer reasonably required.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, electronic transmission, cloud platform, or storage method can be guaranteed to be completely secure. You should use caution when transmitting sensitive information and should use secure document portals or other approved methods when available.

If you believe information has been sent to us improperly or that an account or transaction may have been compromised, contact us promptly.

10. Your Privacy Rights

Depending on where you live and whether an applicable privacy law covers the information, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information we maintain about you;
• Correct inaccuracies;
• Request deletion of certain information;
• Obtain a portable copy of information you previously provided;
• Opt out of the sale of personal information, targeted advertising, or certain profiling;
• Withdraw consent where processing is based on consent; and
• Appeal a decision concerning a privacy request.

These rights may be subject to legal exceptions. For example, we may retain information necessary to complete a transaction, provide requested services, comply with laws or contractual obligations, protect legal rights, prevent fraud, or maintain required business records.

We may also be unable to fulfill a request when we process the information solely on behalf of a real estate professional or brokerage. In that situation, we may direct the request to the appropriate party.

Submitting a request

You may submit a privacy request through either of the following methods:

• Email: tc@closingtexasre.com
• Mail: Closing Texas RE, LLC, 209 E Rusk St, ROCKWALL, TX 75087

Please include “Privacy Request” in the subject line or on the envelope and describe the request with enough detail for us to understand it.

We may take reasonable steps to verify your identity and authority before responding. An authorized agent may submit a request on your behalf when permitted by law, but we may require proof of the agent’s authority and verification of your identity.

If we deny your request, you may appeal by emailing tc@closingtexasre.com with the subject line “Privacy Request Appeal” and explaining why you believe the decision should be reconsidered.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Third-Party Websites and Platforms

Our website or communications may contain links to third-party websites, applications, document portals, payment services, electronic signature platforms, or other services.

We do not control and are not responsible for the privacy, security, or content practices of unaffiliated third parties. Information you provide directly to those parties is governed by their respective privacy policies and agreements.

12. Children’s Privacy

Our website and services are intended for real estate professionals and adults participating in real estate transactions. They are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so we can review and address the matter.

13. Information Relating to Other People

If you provide personal information about another person, you represent that you are authorized to provide it and that the information may be used as described in this Privacy Policy.

Real estate professionals and transaction participants should share personal information only when reasonably necessary for the transaction and through authorized, appropriately secure methods.

14. United States Operations

Closing Texas RE is based in the United States. Information may be processed and stored in the United States or in other locations where our service providers operate. Those locations may have privacy laws different from the laws where you live.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, vendors, or legal obligations. When we make changes, we will post the revised policy and update the “Last Updated” date.

Material changes may also be communicated through our website, by email, or through another appropriate method when required by law.

16. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to: